Fix Buffering Issues

Check Your Internet Speed

Streaming requires a stable internet connection. Minimum recommended speeds:

• SD (Standard Definition): 3-5 Mbps
• HD (720p): 5-10 Mbps
• Full HD (1080p): 10-20 Mbps
• 4K Ultra HD: 25+ Mbps

Optimize Your Network

• Move closer to your Wi-Fi router or use an Ethernet cable for a wired connection
• Restart your router and modem by unplugging them for 30 seconds
• Close other apps and devices using bandwidth (downloads, other streams)
• Disconnect devices not in use from your network
• Upgrade your router if it's more than 5 years old

Adjust Streaming Quality

Lowering the video quality can help if your connection is slower:

1. While streaming, click the settings gear icon in the player
2. Select "Quality" or "Video Quality"
3. Choose a lower resolution (720p or 480p)
4. The stream should buffer less at lower quality

Clear Cache and Restart

Sometimes cached data can cause playback issues:

• Clear your browser cache and cookies
• Close and reopen the Kristal Streams app
• Restart your streaming device
• Update to the latest app version