Audio/Video Sync Issues

Quick Fixes

Try these simple solutions first:

1. Pause the video for 5 seconds, then resume playback
2. Refresh the page or restart the app
3. Skip forward 10 seconds and back to reset the stream
4. Switch to a different channel and back
5. Close and reopen the streaming app

Device Settings

Check your device settings:

• Update your streaming app to the latest version
• Clear the app cache and data
• Restart your streaming device (TV, phone, tablet, etc.)
• Check for system software updates
• Uninstall and reinstall the app if the problem persists

External Audio Devices

If you're using external speakers, soundbar, or headphones:

• Bluetooth devices can introduce audio delay - try wired connection
• Check your TV or soundbar for "Audio Sync" or "Lip Sync" settings
• Adjust audio delay settings (usually between -200ms to +200ms)
• Disable any audio processing features like surround sound temporarily
• Try connecting audio directly to your TV instead of through a receiver

Connection Issues

Poor internet connection can cause sync problems:

• Run a speed test to check your internet connection
• Lower the streaming quality if your internet is slow
• Use a wired Ethernet connection instead of Wi-Fi
• Close other apps or devices using bandwidth
• Restart your router and modem