Known Issues
Current known issues and their status. We're working to resolve these as quickly as possible.
All Systems Operational
There are currently no known widespread issues affecting Kristal Streams services. All systems are running normally.
Recently Resolved Issues
Playback Issues on Fire TV
Some users experienced buffering on Amazon Fire TV devices.
Resolved: Jan 14, 2026 at 2:30 PM
Login Delays
Some users experienced delays when logging in during peak hours.
Resolved: Jan 13, 2026 at 11:45 AM
Channel Loading Errors
Certain sports channels were not loading properly for some users.
Resolved: Jan 12, 2026 at 6:15 PM
Issue Reporting
If you're experiencing an issue not listed here, please report it to our support team:
Before Reporting
- Check if the issue is already listed above
- Try basic troubleshooting (restart app, clear cache)
- Test on a different device if possible
- Note the specific channel or content affected
- Check your internet connection speed
What to Include
- Device type and model
- App version number
- Operating system version
- Detailed description of the problem
- When the issue started
- Steps to reproduce the issue
- Screenshots or error messages (if any)
Common Issues & Solutions
Buffering or Loading Issues
Usually related to internet speed. Try lowering video quality or check your connection.
View solutions →Stay Updated
Check our service status page for real-time updates on any ongoing issues or scheduled maintenance.